Refunds & Cancellations

1. Cancellation windows

• More than 30 minutes before scheduled pickup — full refund, no questions asked.
• Within 30 minutes of pickup, no rider dispatched yet — full refund minus the J$200 booking fee.
• Rider en route to pickup — 50% refund (covers the rider's time + fuel).
• Parcel already collected — no refund, but you can re-route to a new drop-off for a fee equal to the new leg's distance.
• Recipient unavailable at drop-off — we'll attempt delivery twice. After that the parcel is returned to the original pickup address at the standard return-to-sender rate.

2. How refunds are issued

Card refunds go back to the original card via Stripe within 5–10 business days. Cash-on-delivery refunds are issued via direct bank transfer within 5 business days of approval. We don't issue store credit unless you ask for it.

3. Failed deliveries

If a delivery fails because of our error (wrong rider assignment, lost parcel, driver no-show), we refund 100% of the booking fee and waive the next equivalent booking. No claim form needed — we spot these in the audit log and contact you proactively.

If a delivery fails because of inaccurate information you provided (wrong address, recipient not contactable), no refund is issued; you can rebook at standard rates.

4. Damaged or lost parcels

File a claim within 7 days of the scheduled delivery date by emailing claims@bpcouriers.com with:

• Tracking reference (BP-2026-XXXXXX)
• Description of the loss or damage
• Photos of the parcel as received (for damage claims)
• Original receipt or proof of value (for high-value items)

We acknowledge claims within 1 business day and resolve them within 5. Default insurance cover is J$25,000 per parcel — see our Terms of Service §7 for declared-value upgrades.

5. Chargebacks

If you dispute a charge with your card issuer instead of contacting us first, your account may be suspended pending the dispute outcome. Please give us a chance to fix it — we resolve almost every issue within 48 hours.

6. Statutory rights

Nothing in this policy limits your rights under Jamaica's Consumer Protection Act, the Sale of Goods Act, or any other applicable consumer legislation.